Refund policy
Returns & Refunds
At Dreamegg, we are committed to providing high-quality sleep products and a reliable shopping experience.
We stand behind the quality and performance of our products. If you experience any manufacturing defects or functional issues, our support team is here to help.
60-Day Quality Guarantee
We offer a 60-day free return or replacement policy for products with verified manufacturing defects or functional malfunctions, starting from the date of delivery.
To qualify for a free return or replacement:
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The product must have a manufacturing defect or functional issue that affects its normal operation.
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The issue must not result from misuse, accidental damage, improper handling, or unauthorized modifications.
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Proof of purchase is required.
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Customers may be asked to provide photos or videos to help our support team verify the issue.
Once the issue is confirmed, we will arrange a free replacement or full refund at no additional cost.
Change of Mind & Non-Quality-Related Returns
Our 60-day free return and replacement policy applies only to verified product quality or functional issues.
Returns or refunds are generally not accepted for non-quality-related reasons, including:
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Change of mind or personal preference
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Products that do not meet individual expectations despite functioning as intended
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Accidental purchases or ordering the wrong product
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Compatibility issues where product requirements were clearly disclosed before purchase
If you have any concerns about your purchase, please contact our support team. We will do our best to assist you.
Non-Returnable Situations
Returns or replacements may not be accepted in the following circumstances:
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Products damaged due to misuse, improper handling, or unauthorized modifications
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Normal wear and tear or cosmetic damage that does not affect functionality
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Returns requested beyond the 60-day quality guarantee period, except where required by applicable law
How to Start a Return
If you experience a product quality or functional issue, please contact us at:
Kindly include:
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Your order number
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A brief description of the issue
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Photos or videos showing the problem, if applicable
Our support team will review your request and guide you through the next steps.
Please do not return any products without contacting our support team first.
Refund Process
Once your return or refund request has been reviewed and approved:
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Refunds will be issued to your original payment method.
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Refunds typically take 5–10 business days to appear, depending on your payment provider.
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For approved quality-related claims, we may issue a refund without requiring the product to be returned.
Return Shipping
For verified manufacturing defects or functional malfunctions covered by our 60-day quality guarantee, Dreamegg will cover the return shipping costs.
Our support team will provide return instructions when a return is required.
Damaged or Defective Items
If your item arrives damaged or does not function properly, please contact us as soon as possible, preferably within 7 days of delivery.
We may request photos or videos to verify the issue and will arrange an appropriate solution, including a free replacement or full refund for eligible claims.
Exchanges
We offer free replacements for verified manufacturing defects or functional malfunctions within the 60-day quality guarantee period.
Exchanges for personal preferences, such as choosing a different model or color, are not covered under this policy.
Contact Us
If you have any questions about your order, product functionality, or return eligibility, please contact us at:
We're always happy to help.
Dreamegg Team