FAQs
Everything you need to know for a smoother sleep experience.
Find answers to the most common questions about Dreamegg products, shipping, setup, and everyday use.
Shipping and Orders
When will my order be shipped?
It usually takes 1 business days for us to prepare and arrange the shipment. Your order will be delivered within 3-5 days. Please note that we could not choose a specific shipping carrier to ship your order. Please read our shipping policy here: https://dreamegg.com/policies/shipping-policy
What kind of addresses are not supported?
P.O. Box, PR, APO, FPO or DPO addresses are not supported.
Can I change the delivery address after my order has shipped?
Once it's shipped, we can not contact the shipping carrier but only provide the tracking number. You can directly contact the shipper to rearrange the shipment.
Why can't I complete an order?
If you got a message " This order can't be shipped to the address you entered.", this means you may have entered an incorrect address or the item is out of stock in your location.
Where is my order?
Our system will send the tracking number and the tracking link via email once your order is shipped. You can also click the "View your order" in the order confirmation email to visit the order status page. The tracking information link is on that page.
If the order is not delivered on time, please contact us at support@dreamegg.com for help.
Can I cancel my order?
We can cancel your order before it's shipped out. Usually, it takes 24 hours for us to process your order within 1 business day. We can not cancel the order if it has already been shipped out.
What if I received a damaged product?
Please contact our customer service to get a new replacement.
Guarantee and Warranty
Do you have a guarantee or warranty?
The Dreamegg 365-day Warranty is intended for defective parts/products. All Dreamegg products come with a 60-day money-back guarantee if you are not completely satisfied.
How do I request a refund or return a product?
Please read our return policy here: https://dreamegg.com/policies/refund-policy
How do I contact customer service?
Please reach out to us at: contact@dreamegg.com or support@dreamegg.com.
Our customer support team is available by email: Monday - Friday
Products
What is a sound machine, and how can it help with sleep?
A sound machine creates a consistent, soothing sound environment that can help mask everyday noises such as traffic, neighbors, snoring, or household sounds. Many people also use it as part of a regular bedtime routine to create a calmer environment for rest.
What’s the difference between white, pink, and brown noise?
White, pink, and brown noise emphasize different sound frequencies, creating slightly different listening experiences. White noise sounds brighter and more even, pink noise is softer and more balanced, while brown noise has a deeper, lower tone. The best choice comes down to personal preference, so we recommend trying different sounds to find what feels most comfortable for you.
Do Dreamegg sound machines need Wi-Fi, Bluetooth, or an app?
Most Dreamegg sound machines are designed to work independently without requiring Wi-Fi or an app. Some models may offer additional connected features. Please check the individual product page for the connectivity options available on your model.
Can I leave a sound machine on all night?
Many people use continuous sound throughout the night, while others prefer a timer that turns the sound off after they fall asleep. Dreamegg models offer different timer and continuous-play options, so you can choose the setup that best fits your sleep routine.
Which Dreamegg sound machine is right for me?
Dreamegg offers sound machines designed for different routines and spaces—from bedside sleep and gentle wake-ups to kids’ bedtime routines and portable comfort on the go. Consider where you’ll use it most, whether you need a night light or alarm, and whether portability is important to you.